BUSINESS DEVELOPMENT MANAGER - WESTERN AUSTRALIA

• National Company 40 Years +
• Focus on Material Handling, Creating New Client Relationships & Retention
• Attractive Salary Package

• Promoting and selling products by developing new business and managing existing customer relationships
• Developing sales strategies that maximize profitability and increase customer network
• Generate additional service labour and parts business
• Conducting site assessments for customers to identify appropriate equipment solutions that best meet their needs
• Conducting product demonstrations in the field and in house

• Proven sales and rental background from within the forklift industry or similar
• Proven knowledge of Service Department operations and revenue opportunities
• Excellent communication and time management skills
• Ability and determination to generate new business
• Excellent verbal and written communication
• Ability to effectively manage large customer accounts
• Demonstrated commitment to providing outstanding customer service at all levels

SERVICE SALES REPRESENTATIVE - MELBOURNE

• A strong administrative background and understanding of P&L
• Customer service sales experience in the Service Industry an advantage
• Mechanical aptitude a distinct advantage
• Proven knowledge of service department operations and revenue opportunities
• Proven negotiating skills with customers and  a can-do attitude
• Proficiency & experience with computer software programs including Excel a must

SPARE PARTS INTERPRETER

• Source replacement parts quickly and efficiently
• Build a network of suppliers and customers
• Meet monthly budget and KPI’s
• Manage efficiencies and stock levels of store & service vans
• Manage booking out of parts to service job sheets and projects
• Introduce monthly specials and explore new ideas
• Ability to handle several tasks simultaneously with problem solving ability
• Maintaining a high level of customer satisfaction

HEAVY PLANT/AUTO ELECTRICIAN/FIELD TECHNICIAN

• Effectively complete preventative
• maintenance & repairs to OEM standards
• Must be able to carry out diagnostic analysis, mechanical and electrical repairs as directed on all variations of mobile equipment. 
• Ensure on site safety principles and standards are adhered to at all times
• Proficiency and maintaining service paperwork and timesheets
• Carry out their tasks in a safe and efficient manner to the highest possible standards
• Work overtime when required  

• Current Trade Certificate in Heavy Vehicles, Plant, Motor Mechanic, Automotive Electrical (or equivalent)
• Experience & knowledge of hydraulics, pneumatic and electrical systems
• Experience & knowledge of fault diagnostics and software
• Must be a Safety driven individual with thorough knowledge of all WHS policies and procedures , including hazard identification & risk assessment training.

• Strong verbal and written communication skills
• Must be able to work in a supportive team environment and independently
• Take pride in your work and presentation

Operating a forklift is an important job, and forklift operators take on a lot of responsibility when they get their forklift licence. Forklift trucks are certainly useful, but they also pose certain risks within the workplace. If they are used recklessly, or without following the correct procedures, it can lead to damage of property, and worse, injury or even death. That means, safety always must come first when getting behind the controls.


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On public roads we try to separate fast and slow traffic as much as possible, but this is not what we see in many warehouses. As a result, forklifts and pedestrians sometimes come into undesired contact. A well-considered traffic plan prevents fast and slow traffic from crossing each other’s paths.


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Yellow and green lines

 

 

Separating traffic flows is important in the warehouse, just as it is on roads. With lines on the floor, we can create driving routes for forklifts and walkways for pedestrians. Make sure both forklift truck drivers and pedestrians can immediately see which path they should take. This can be achieved using a combination of symbols and different-coloured lines on the floor. Think yellow for train paths, green for footpaths. White lines are for marking storage locations on the floor and red is for locations with fire extinguishers or emergency doors that must always remain accessible.

Warehouses often have areas where many people work intensively at the same time, in an order picking operation for example. Consider marking out separate areas for value-added activities or for preparation of shipments. The people in these zones are mainly focused on their task, not on the traffic around them, so a simple line on the floor is insufficient to separate them from forklifts. You should therefore shield them with physical barriers such as gates, special traffic lights or audible warnings are also available for warehouses or production sites.

Pedestrian crossings

 

Of course, it is never entirely possible to avoid the need for pedestrians to cross a forklift route. To make this safer, create crosswalks in the form of pedestrian crossings. Symbols on the floor can be used to encourage forklift drivers to lower their speed.



The doorway from one hall to another can create a bottleneck. These are usually very busy locations, while views of traffic on the other side of the wall are often limited. It is advisable to make a door for pedestrians, separate to the opening for forklift traffic. Ideally, it should not be too close to the forklift opening, as pedestrians may be tempted to choose the easiest way.Use a fence to lead them to the door. Gates can also be useful to prevent people from entering the driveway directly when entering the warehouse.

Lead by example

 

The area immediately surrounding a forklift is one with a high risk of accidents. We can also mark out this safety zone – not with lines stuck on the floor but with visual aids. Take the Mitsubishi Safety Zone System, for instance. This consists of LED lamps that project clear red lines on the floor around the truck. These mark the minimum distance from the truck that employees must maintain in order to work safely.
Finally, make clear agreements about the use of traffic routes, walkways, crosswalks and entrances. Don't forget to make these agreements known to occasional visitors to the warehouse, like office workers, maintenance engineers or guests from outside. And last but not least, set a good example yourself. If managers don’t use the footpaths, why would other employees?

Have a question about how to separate pedestrians from forklifts or Mitsubishi’s Safety Zone System? Contact us on 1300 000 652 or www.mlaholdings.com.au. Information for this article was sourced from www.forkliftbriefing.com